Harcourts Group Ltd (NZ) and its related entities (collectively, Harcourts, us, we, our) are committed to protecting the privacy of your personal information. Harcourts is required to comply with the Privacy Act 1993 (Privacy Act) in New Zealand.
Changes to this policy
We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.
Collection of your Personal Information
The kinds of personal information we collect and hold about you, and our use of that information, is dependent on the products and services we provide to you. In addition to operating a national real estate franchise network, the products and services that we (and/or our franchisees and licensees) provide include providing real estate agency services for the buying, selling, leasing, development and advertising of residential, commercial and rural properties, business broking, training and providing services in connection with arranging utility connection, removalists, cleaners, conveyancing, financing and insurance. Generally, this personal information may include (but is not limited to) your name, address, date of birth, telephone number, email address, details of the products or services you have enquired about, property value, rental amounts, insurance details, references (in relation to rental arrangements and job applicants) and photo identification.
Purposes for which personal Information is Collected, Held, Used and Disclosed
We will use and disclose your personal information for the purposes for which we collected it, and for other related purposes that you would reasonably expect. We may hold and process personal data that you provide to us in accordance with the GDPR. Generally, these purposes include responding to your enquiries, providing you (or arranging for our franchisees to provide you) with products and services such as those set out in the section above, providing you with marketing information about our products and services and those of our franchisees, obtaining your feedback on your customer experience, conducting promotional activities and for our general business operations (for example, recruitment, maintenance of our business records, compliance with our legal and insurance obligations and statistical purposes). By providing us with your personal information, you consent to us using your personal information for these purposes. You agree that we may send you such information by post or by electronic means such as email. You can opt-out of marketing and promotional communications at any time by contacting our Privacy Officer via the details shown below.
We may exchange your personal information within the Harcourts corporate group. We may also disclose your personal information to our franchisees, licensees, agents and contractors for the purposes set out above, and for the purposes of those parties providing services to us or performing business services or functions on our behalf. Apart from the above instances, we may also use and disclose your personal information with your consent and as otherwise required or permitted by law.
We will only collect ‘sensitive information’ with your consent. We will assume that you have consented to us collecting all information which is provided to us by you for use in accordance with this policy, including any ‘sensitive information’, unless you tell us otherwise at the time you provide it to us. If you are enrolled in a Harcourts training course, we may collect information about you which is considered sensitive information for example, information about whether you identify you as Aboriginal or Torres Strait Islander; information which may disclose your racial or ethnic origin (such as your proficiency languages other than English); and information about your health or a disability where this is relevant to your training needs.
Storage and Security of your personal Information
We may hold your personal information in electronic formats or in hard copy. We take reasonable steps to securely store your personal information to ensure it is protected from unauthorised access, modification and disclosure, and from other types of misuse, interference and loss. This includes electronic and physical security measures and procedures, staff training and use of password protection software. We will take reasonable steps to destroy or permanently de-identify your personal information when we no longer require it for any purpose for which it was collected. We may retain your personal information for as long as necessary to comply with any applicable law, for legal, insurance and corporate governance purposes, for the prevention of fraud and to resolve disputes. Your personal information may also be retained in our IT system back-up records. The transfer of data over the Internet is inherently insecure. We cannot guarantee the security, during transmission, of any personal information provided to us via our websites. Please bear this in mind when transmitting information by this means to us.
Access and Correction of your personal Information
The Privacy Act and the GDPR give you the right to access information held about you by us. You may lodge a request to access and correct personal information that we hold about you if you believe it is inaccurate, incomplete, out-of-date, irrelevant or misleading by contacting our Privacy Officer via the contact details shown below.
Overseas Disclosure of Your Personal Information
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you post your personal information on the website’s [message board/ chat room], you acknowledge and agree that the information you post is publicly available.
If you would like further information about the way we manage your personal information, or if you have a privacy-related complaint, please contact our Privacy Officer by email at firstname.lastname@example.org